If your experience matches your expectation, your problems will be few. If your experience does not match your expectation, you will have a lot of challenges. Hello, my name is Michael Stack and I’m the CEO of Amaxx. And this talk today is about expectations. Let’s talk about a task. That’s gonna be difficult. So the difficulty level is here and your expectation is this is gonna be really difficult. This project, this task is experienced, whatever it is you’re going through. I know my ex I’m expecting this to be really hard. And it matches that even though the experience is really difficult, if you expect it to be, you will be able to get through it and work through it mentally. If your difficulty of the task is here, same exact as it was before. And the first example, and your expectation is I think this is gonna be really easy.
We shouldn’t have any problems. This gap between expectation and experience causes a lot of mental challenges far beyond what the actual experience is. I hope you’re tracking with me on this very simple, very obvious concept. What I want to talk to you about today is doing this for your employees in regards to work comp management, doing this for your employees in regards to work comp management, we need to set their expectation for them of what is going to happen, because if the bar of whatever the work comp experience is here, and they have no idea where to place the bar, they’re like, I don’t know. It’s maybe it’s here. It’s here, it’s here. You know, I’ve never gone through this before. So I don’t know. I don’t have the right expectation as far as what is actually going to happen, but we know this is exactly what’s gonna happen.
Or at least this is a really good idea of what’s gonna happen in our program here at the Acme company. This is how we do it here. And this is what you should expect. And if their experience matches their expectation, you’re gonna be pretty much in good shape. Your litigation rates are gonna go down. Your claims are gonna resolve much quicker. You’re gonna get people back to work. If their expectation is here and their experiences is here, you’re gonna have a lot of problems in there. A lot of problems in there, very simple, fundamental, fundamental, fundamental, fundamental, fundamental, fundamental. How many fundamentals was that? Seven, maybe I could say 10 to 1,550 more times. This is a fundamental of Workers’s comp management setting expectations. As far as what is going to happen, you got injured, Mr. Employee, you got injured. This is employee. Okay, great.
This is what is gonna happen in our program. Employee brochure, phenomenal way to do that. Having a conversation with them at, at the supervisor level immediately at the time of the injury, phenomenal way to do that. There’s some apps, there’s other services, et cetera, phenomenal way to execute this. However, you execute it. You need to execute. It is the point. However you do it, whether it’s an app or this or that, or service provider, doesn’t really matter. The fundamental is you seem to set their expectation, communicate with them, and then whatever that experience is that they’re going, if it matches that you’re gonna be in pretty good shape. Again, my name is Michael Stack. I’m the CEO of Amaxx remember your work today and worker’s compensation can have a dramatic impact on your company’s bottom line, but it will have a dramatic impact on someone’s life. So be great.
Author Michael Stack, CEO Amaxx LLC. He is an expert in workers’ compensation cost containment systems and helps employers reduce their workers’ comp costs by 20% to 50%. He works as a consultant to large and mid-market clients, is a co-author of Your Ultimate Guide To Mastering Workers Comp Costs, a comprehensive step-by-step manual of cost containment strategies based on hands-on field experience, and is the founder & lead trainer of Amaxx Workers’ Comp Training Center, which offers the Certified Master of Workers’ Compensation national designation.
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