"If we hand them a soft job, everybody will want to get hurt." Most of us have heard some version …
Nurse Triage: The Call You Control in the First Hour
Workers' comp nurse triage is a phone call made right after a workplace injury. A nurse asks a set …
Nurse Triage: The Call You Control in the First HourRead More
A 0.87 Mod Can Still Hide $305,000 of Controllable Premium
Your experience mod came back at 0.87, and the renewal meeting moved on. Under 1.0 means your …
A 0.87 Mod Can Still Hide $305,000 of Controllable PremiumRead More
The First Hour After an Injury: A Checklist Every Location Runs the Same Way
Ask the managers at three of your locations what happens in the first hour after someone gets hurt, …
The First Hour After an Injury: A Checklist Every Location Runs the Same WayRead More
How to Lower Your Experience Mod
You lower your experience mod by having fewer claims that count against it and by keeping the ones …
Your Managers Never Call Your Injured Employees.
Ask one of your managers what he is supposed to do after an injured employee goes home. Most will …
Myth: Our Claim Reviews Keep Us in Control
"We review every open claim, so we're in control." It is one of the most common things employers …
What Is Transitional Duty?
Transitional duty is work an injured employee does while they recover, within the restrictions …
The Loss Run Column That Says More About Control Than Your Premium
Your loss run has two dates on every claim: the day the injury happened and the day it was …
The Loss Run Column That Says More About Control Than Your PremiumRead More
The Manager Everyone Likes and No One Corrects
Every claim review team eventually runs into the same situation. One name keeps coming up. Let’s …
What You Miss When You Only Review Claims Quarterly
For many employers, the claim review happens once a quarter. The adjuster, broker, nurse case …
What You Miss When You Only Review Claims QuarterlyRead More
How Good Workers’ Comp Programs Quietly Drift Off Course
Picture a workers’ compensation program that launched well. Supervisors were trained. The injury …
How Good Workers’ Comp Programs Quietly Drift Off CourseRead More
The Investigation You Paid For Is Only Useful If Someone Reads It
The facts of a workplace injury are clearest in the first few days. Witnesses remember what they …
The Investigation You Paid For Is Only Useful If Someone Reads ItRead More
“May” vs. “Must”: The Two Words That Decide Who Controls Your Claims
An employer writes a clear instruction: use a specific occupational health clinic for initial …
“May” vs. “Must”: The Two Words That Decide Who Controls Your ClaimsRead More
How to Test Every Line of Your Account Handling Instructions
Most account handling instructions are written with good intentions. They describe what the …
How to Test Every Line of Your Account Handling InstructionsRead More
What to Ask Before Signing With a New Telemedicine or Triage Vendor
Two telemedicine vendors quote you a price. One says $100 per call. The other says $100 per call. …
What to Ask Before Signing With a New Telemedicine or Triage VendorRead More
The Conversation That Changes Your Provider Relationship
Knowing that discount-driven networks can quietly raise total claim costs is one thing. Actually …
The Conversation That Changes Your Provider RelationshipRead More
Beyond “We Offer Telemedicine”: Choosing the Right Intake Model
When an employee gets hurt, the first voice they hear on the phone matters more than most employers …
Beyond “We Offer Telemedicine”: Choosing the Right Intake ModelRead More
What Your Reporting System Reveals About Your Actual Safety Culture
Ask most employers how their safety program is performing, and they will point to one number. …
What Your Reporting System Reveals About Your Actual Safety CultureRead More
Ask, Listen, Fix: Turning Employee Insight Into a Safer Workplace
Somewhere in your organization, someone already knows about a hazard that has not been fixed. They …
Ask, Listen, Fix: Turning Employee Insight Into a Safer WorkplaceRead More
