Every claim review team eventually runs into the same situation. One name keeps coming up. Let’s …
What You Miss When You Only Review Claims Quarterly
For many employers, the claim review happens once a quarter. The adjuster, broker, nurse case …
What You Miss When You Only Review Claims QuarterlyRead More
How Good Workers’ Comp Programs Quietly Drift Off Course
Picture a workers’ compensation program that launched well. Supervisors were trained. The injury …
How Good Workers’ Comp Programs Quietly Drift Off CourseRead More
The Investigation You Paid For Is Only Useful If Someone Reads It
The facts of a workplace injury are clearest in the first few days. Witnesses remember what they …
The Investigation You Paid For Is Only Useful If Someone Reads ItRead More
“May” vs. “Must”: The Two Words That Decide Who Controls Your Claims
An employer writes a clear instruction: use a specific occupational health clinic for initial …
“May” vs. “Must”: The Two Words That Decide Who Controls Your ClaimsRead More
How to Test Every Line of Your Account Handling Instructions
Most account handling instructions are written with good intentions. They describe what the …
How to Test Every Line of Your Account Handling InstructionsRead More
What to Ask Before Signing With a New Telemedicine or Triage Vendor
Two telemedicine vendors quote you a price. One says $100 per call. The other says $100 per call. …
What to Ask Before Signing With a New Telemedicine or Triage VendorRead More
The Conversation That Changes Your Provider Relationship
Knowing that discount-driven networks can quietly raise total claim costs is one thing. Actually …
The Conversation That Changes Your Provider RelationshipRead More
Beyond “We Offer Telemedicine”: Choosing the Right Intake Model
When an employee gets hurt, the first voice they hear on the phone matters more than most employers …
Beyond “We Offer Telemedicine”: Choosing the Right Intake ModelRead More
What Your Reporting System Reveals About Your Actual Safety Culture
Ask most employers how their safety program is performing, and they will point to one number. …
What Your Reporting System Reveals About Your Actual Safety CultureRead More
Ask, Listen, Fix: Turning Employee Insight Into a Safer Workplace
Somewhere in your organization, someone already knows about a hazard that has not been fixed. They …
Ask, Listen, Fix: Turning Employee Insight Into a Safer WorkplaceRead More
The Three Pillars of a Strong Safety Culture
Most employers already know that safety culture matters. Fewer can explain what actually builds …
Why Choosing an Insurance Structure Requires a Team Approach
When it's time to renew or restructure a workers' compensation insurance program, many …
Why Choosing an Insurance Structure Requires a Team ApproachRead More
Five Questions to Ask Before Joining a Workers’ Comp Captive
A captive insurance arrangement can be one of the most financially rewarding ways to manage …
Five Questions to Ask Before Joining a Workers’ Comp CaptiveRead More
What Injured Employees Remember Long After They Recover
Most employers measure workers' compensation success by claim cost, claim duration, or …
What Injured Employees Remember Long After They RecoverRead More
The Informal System That Catches What Software Misses
Long before a formal screening tool ever enters the picture, someone at your company already knows …
The Informal System That Catches What Software MissesRead More
The 20-Year-Old Screening Tool Insurers Still Aren’t Using
Most workers' comp programs are still trying to identify high-risk claims by instinct. A supervisor …
The 20-Year-Old Screening Tool Insurers Still Aren’t UsingRead More
The Screening Tool That Cut Concussion Recovery From Months to Weeks
Most concussions resolve in days or weeks. But some injured workers stay out of work for months, …
The Screening Tool That Cut Concussion Recovery From Months to WeeksRead More
Why Your Hiring Process Is Your First Safety Program
Ask most employers when their injury prevention efforts begin, and they will describe safety …
Why Your Hiring Process Is Your First Safety ProgramRead More
The Benchmark Data That Puts Your Company on OSHA’s Radar
Most employers assume OSHA inspections happen for one of two reasons. Either something went badly …
The Benchmark Data That Puts Your Company on OSHA’s RadarRead More
