When employers think about improving their workers’ comp program, their focus usually goes to …
Communication with Employees
Communicating with employees is one of the best ways to control losses. Let employees know you care about them, they are valued members of your company and if they have any questions they can come to you for information.
Why Confusion Is Costing You More in Workers’ Comp Than You Think
Workers’ compensation is often described as complex—and for employers, that’s usually manageable. …
Why Confusion Is Costing You More in Workers’ Comp Than You ThinkRead More
Why Good Intentions Fail in Workers’ Comp Programs
Most employers genuinely care about their employees. They don’t want anyone to get hurt. They want …
The Trust Gap in Workers’ Comp: Why Employees Don’t Believe the System Works
Most workers’ compensation programs focus heavily on systems — claims reporting, insurance …
The Trust Gap in Workers’ Comp: Why Employees Don’t Believe the System WorksRead More
The Silent Killer of Claims: What Happens When No One Follows Up
Most workers’ comp programs work hard to respond quickly when an injury occurs.The claim is …
The Silent Killer of Claims: What Happens When No One Follows UpRead More
2026 Is the Year to Systematize Empathy — Here’s How
For years, “empathy” has been a buzzword in workers’ comp — spoken often, but rarely …
2026 Is the Year to Systematize Empathy — Here’s HowRead More
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp Program
When workers’ comp claims go off the rails, most employers look for technical explanations. Was …
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp ProgramRead More
The Empathy Sandwich Series: Part 3 – Following Up and Closing with Care
The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Training Your Frontline: How to Equip Supervisors for Workers’ Comp Success
When it comes to improving workers’ comp outcomes, most employers focus on HR policies, insurance …
Training Your Frontline: How to Equip Supervisors for Workers’ Comp SuccessRead More
Low-Cost Ways to Transform Your Workers’ Comp Program
Think you need a big budget to improve your workers’ comp program? Think again. Too many companies …
Low-Cost Ways to Transform Your Workers’ Comp ProgramRead More
The First 24 Hours: Why It’s the Most Important Window in Workers’ Comp
In the world of workers’ compensation, every minute counts — but no timeframe is more critical than …
The First 24 Hours: Why It’s the Most Important Window in Workers’ CompRead More
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture Shift
When an employee is injured at work, it’s easy to assume the responsibility lands squarely on the …
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture ShiftRead More
How to Set Employee Expectations Before an Injury Happens
In workers’ compensation, the moments before an injury ever occurs are just as important — if not …
How to Set Employee Expectations Before an Injury HappensRead More
Communication Scripts That Improve Workers’ Comp Outcomes
In workers’ compensation, technical processes often take center stage — reporting timelines, state …
Communication Scripts That Improve Workers’ Comp OutcomesRead More
Why Communication at the Time of Injury Is a Game Changer
In the high-stakes world of workers’ compensation, the moments following a workplace injury can …
Why Communication at the Time of Injury Is a Game ChangerRead More
How to Build a Workers’ Comp Program That Runs Itself: The Power of Systematized Communication
Managing workers’ compensation can feel like playing whack-a-mole. One day it’s a delayed report, …
The Real Reason Workers’ Comp Claims Go Off the Rails — And How to Fix It
When a workers’ compensation claim spirals into a costly, prolonged, or litigated nightmare, most …
The Real Reason Workers’ Comp Claims Go Off the Rails — And How to Fix ItRead More
