When you’re communicating with someone in a highly emotional angered state, if you do it wrong, that person will not hear a single word. You have to say, hello. My name is Michael Stack and I’m the CEO of a Amaxx. And that fact in regards to communication is an extremely, extremely valuable skill. And it comes into play all the time.
Injured Workers (and many others) Can Be Emotional
Injured workers get fired up and angry and emotional family members, kids, spouses, cousins, friends, people get fired up and emotional generally in our world, people get fired up and emotional. There’s a lot of anxiety going around in the world. This skill in order to be able to develop and communicate and be intentional about. And this is something I’m also working on myself. Just ask my wife. She will tell you that it’s something we often continue to be cognizant of, continue to be intentional about communicating successfully.
3 Tips for Successful Communication with Angry People
So I want to give you some tips. I want to give you a very simple tip here on communicating with someone that is highly emotional, angry, fired up, whatever words that you want to do to describe it. And here’s the word be patient. And I’m also going to word, add the word, wait, and then I’m going to add the word. Understand. So let’s break these down. Let’s break these down. Everyone knows what these words mean, but what do they mean in practice? What does it mean in practice? When you’re communicating with someone, someone on the other side of you, they’re on the phone, you’re in person sometimes via text, which is the worst way to communicate. But let’s talk about what these mean in practice. First of all, as I said, if you do this wrong, they’re not going to hear a word. You have to say, so you have to be patient to let them speak their mind, to let them speak their mind.
The Other Party Needs to Feel Understood
They have to feel understood. They have to feel understood that their some thing is really bothering them. They have to know that you understand what they’re saying? Because a lot of times, if they think that you don’t understand, they’ll say it louder. They’ll say it’s louder and they’ll get more fired up. And they say, and they’re saying the same words, but they’re saying them louder as if that’s going to help. So you need to under be patient and understand, understand, listen doesn’t mean you agree. Understanding does not mean you agree. It just means that you understand. And then you’re going to wait to respond, be patient, understand what the person is saying, let them speak their peace. Let them feel important because it’s something that’s really important to them be patient. And then wait, and now you have the opportunity.
Hold Your Emotions In Check
If you can hold your own emotions to actually have a productive discussion. This skill is extremely, extremely important, extremely, extremely valuable in workers comp and in so many aspects of our personal and professional lives. It’s something we all have to continue to work on. And when we do, we will see major, major results.
Again, my name is Michael Stack. I’m the CEO of Amaxx. Remember your work today in workers’ compensation, have a dramatic impact on your company’s bottom line, but it will have a dramatic act on someone’s life. So be great!
Author Michael Stack, CEO Amaxx LLC. He is an expert in workers’ compensation cost containment systems and helps employers reduce their workers’ comp costs by 20% to 50%. He works as a consultant to large and mid-market clients, is a co-author of Your Ultimate Guide To Mastering Workers Comp Costs, a comprehensive step-by-step manual of cost containment strategies based on hands-on field experience, and is the founder & lead trainer of Amaxx Workers’ Comp Training Center, which offers the Certified Master of Workers’ Compensation national designation.
Workers’ Comp Roundup Blog: http://blog.reduceyourworkerscomp.com/
©2021 Amaxx LLC. All rights reserved under International Copyright Law.
Do not use this information without independent verification. All state laws vary. You should consult with your insurance broker, attorney, or qualified professional.