"If we hand them a soft job, everybody will want to get hurt." Most of us have heard some version …
Nurse Triage: The Call You Control in the First Hour
Workers' comp nurse triage is a phone call made right after a workplace injury. A nurse asks a set …
Nurse Triage: The Call You Control in the First HourRead More
A 0.87 Mod Can Still Hide $305,000 of Controllable Premium
Your experience mod came back at 0.87, and the renewal meeting moved on. Under 1.0 means your …
A 0.87 Mod Can Still Hide $305,000 of Controllable PremiumRead More
The First Hour After an Injury: A Checklist Every Location Runs the Same Way
Ask the managers at three of your locations what happens in the first hour after someone gets hurt, …
The First Hour After an Injury: A Checklist Every Location Runs the Same WayRead More
How to Lower Your Experience Mod
You lower your experience mod by having fewer claims that count against it and by keeping the ones …
Your Managers Never Call Your Injured Employees.
Ask one of your managers what he is supposed to do after an injured employee goes home. Most will …
Myth: Our Claim Reviews Keep Us in Control
"We review every open claim, so we're in control." It is one of the most common things employers …
What Is Transitional Duty?
Transitional duty is work an injured employee does while they recover, within the restrictions …
The Loss Run Column That Says More About Control Than Your Premium
Your loss run has two dates on every claim: the day the injury happened and the day it was …
The Loss Run Column That Says More About Control Than Your PremiumRead More
What to Ask Before Signing With a New Telemedicine or Triage Vendor
Two telemedicine vendors quote you a price. One says $100 per call. The other says $100 per call. …
What to Ask Before Signing With a New Telemedicine or Triage VendorRead More
The Conversation That Changes Your Provider Relationship
Knowing that discount-driven networks can quietly raise total claim costs is one thing. Actually …
The Conversation That Changes Your Provider RelationshipRead More
Beyond “We Offer Telemedicine”: Choosing the Right Intake Model
When an employee gets hurt, the first voice they hear on the phone matters more than most employers …
Beyond “We Offer Telemedicine”: Choosing the Right Intake ModelRead More
What Your Reporting System Reveals About Your Actual Safety Culture
Ask most employers how their safety program is performing, and they will point to one number. …
What Your Reporting System Reveals About Your Actual Safety CultureRead More
Ask, Listen, Fix: Turning Employee Insight Into a Safer Workplace
Somewhere in your organization, someone already knows about a hazard that has not been fixed. They …
Ask, Listen, Fix: Turning Employee Insight Into a Safer WorkplaceRead More
The Three Pillars of a Strong Safety Culture
Most employers already know that safety culture matters. Fewer can explain what actually builds …
Why Choosing an Insurance Structure Requires a Team Approach
When it's time to renew or restructure a workers' compensation insurance program, many …
Why Choosing an Insurance Structure Requires a Team ApproachRead More
Five Questions to Ask Before Joining a Workers’ Comp Captive
A captive insurance arrangement can be one of the most financially rewarding ways to manage …
Five Questions to Ask Before Joining a Workers’ Comp CaptiveRead More
What Injured Employees Remember Long After They Recover
Most employers measure workers' compensation success by claim cost, claim duration, or …
What Injured Employees Remember Long After They RecoverRead More
The Informal System That Catches What Software Misses
Long before a formal screening tool ever enters the picture, someone at your company already knows …
The Informal System That Catches What Software MissesRead More
The 20-Year-Old Screening Tool Insurers Still Aren’t Using
Most workers' comp programs are still trying to identify high-risk claims by instinct. A supervisor …
The 20-Year-Old Screening Tool Insurers Still Aren’t UsingRead More
