So the concept of a brand or logo, when you see the FedEx truck logo, that means something. When …
Communication with Employees
Effective Communication Skills in Work Comp
The complexities of workers’ compensation and the claim process are compounded by ineffective …
Don’t Skip the Workers’ Comp Conversations
There's some conversations that you would just rather skip. Hello, my name is Michael Stack and I'm …
Go to See Your Injured Workers In the Hospital
You just can't beat the value of an in person meeting. Hello, my name is Michael Stack. I'm the CEO …
Get Well Cards Set the Table for Work Comp Success
Have you ever received a personal note that was so impactful that you kept it? Hello? My name is …
Work Comp Expectations Dictate Injured Worker Experience
If your experience matches your expectation, your problems will be few. If your …
Work Comp Expectations Dictate Injured Worker ExperienceRead More
Five Things to Include in Your Workers’ Comp Communication Policy
Part of managing your workers' comp budget is reducing indemnity payments to your injured workers. …
Five Things to Include in Your Workers’ Comp Communication PolicyRead More
Supervisor Training – Why It’s Important in Workers’ Comp
The fundamentals that we learn in anything that were due are incrementally …
Supervisor Training – Why It’s Important in Workers’ CompRead More
Improved Communication Reduces Work Comp Costs
Interested stakeholders can reduce workers’ compensation program costs by improving communication …
Communicate Successfully with Angry People
When you're communicating with someone in a highly emotional angered state, if you do it wrong, …
Alcohol and Workers Compensation
Alcohol abuse in the workplace has long been a contention for denial of workers compensation …
I Tested Positive For Covid-19
About a week ago, I tested positive for COVID-19. Hello. My name is Michael stack and I'm the CEO …
Educating Injured Employees to Improve the Claims Process
The complexity of the claims process creates problems in the workers’ compensation claims process …
Educating Injured Employees to Improve the Claims ProcessRead More
Lack of Communication Increases Work Comp Costs
Think back to a time when you were left out of the loop on something important. How did it make …
Quickly Build Rapport With Injured Workers Over The Phone
Intentionally Developing Rapport The skill of being able to quickly develop rapport …
Quickly Build Rapport With Injured Workers Over The PhoneRead More
Timing Your Communication With an Angry Injured Worker
https://youtu.be/vpNmigBNRgg Workers' compensation is a highly emotional experience for the …
Timing Your Communication With an Angry Injured WorkerRead More
A Workers Comp Claim’s Iceberg Effect
Workers in the claims profession and also on the employer side will often only think of claims as …
No Employee Rapport is a Big Employer Mistake
The dictionary defines rapport as a friendly relationship based on mutual liking, trust, and a …
Small Communication Improvements Lead to Large Workers’ Comp Savings
Communication is an effective manner to reduce workers’ compensation costs. This is because it …
Small Communication Improvements Lead to Large Workers’ Comp SavingsRead More
Train Supervisors to be Work Comp Advocates
Proactive employers are continually seeking different ways to improve their workers’ compensation …
