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And if you ask any service provider, they will tell you the same thing. If the employer doesn’t do their part. It’s very difficult for the service provider to do their part well. Ask any ask any adjuster. Ask any case manager. Ask any broker. Ask any transportation company. Ask any triage company. Ask any service provider in the industry.
Significantly More Difficult If Employer Not on Board
If the employer is not doing their part, is not on board, it is significantly more difficult for the external that service provider of the injury management partner to do their job effectively.
If you’re not getting your claims reported from a lag time standpoint, and on average 20 days. So you’re 3 weeks almost late on average, and you’re expecting your adjusters to do a really good job of investigating and documenting that claim, you’re not holding up your end of the bargain.
Expectation of Employer
The paradigm needs to be shifted in terms of what the expectation is from the employer side. If the employer says this is my employee, this person is supporting me. This is my system. This is my game plan that you’re helping me run. I’m dialed into this. This whole thing’s going to run well. It’s going to be to cooking with gas.
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If the employer says, you know what? Isn’t that why I hired XYZ claims organization? Because they’re going do it all for me, and I’m done. I’m making widgets over here. Didn’t you know that? I’m a widget maker. I’m focusing on widgets. That’s where my efforts are.
We got sales goals. We’re expanding. Acquiring this organization. We’re trying to merge with another company. We got a lot of stuff going on over here. I have no interest. In managing work comp. I have no interest whatsoever.
Recipe for Disaster
That’s why I hired XYZ service provider in order to do that for me. That’s a recipe for disaster. That’s a very common recipe for for disaster. That’s why the outcomes are poor.
That’s why costs are going through the roof. That general attitude.
Michael Stack, CEO of Amaxx LLC, is an expert in workers’ compensation cost containment systems and provides education, training, and consulting to help employers reduce their workers’ compensation costs by 20% to 50%. He is co-author of the #1 selling comprehensive training guide “Your Ultimate Guide to Mastering Workers’ Comp Costs: Reduce Costs 20% to 50%.” Stack is the creator of Injury Management Results (IMR) software and founder of Amaxx Workers’ Comp Training Center. WC Mastery Training teaching injury management best practices such as return to work, communication, claims best practices, medical management, and working with vendors. IMR software simplifies the implementation of these best practices for employers and ties results to a Critical Metrics Dashboard.
Contact: mstack@reduceyourworkerscomp.com.
Workers’ Comp Roundup Blog: http://blog.reduceyourworkerscomp.com/
Injury Management Results (IMR) Software: https://imrsoftware.com/
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FREE DOWNLOAD: “Step-By-Step Process To Master Workers’ Comp In 90 Days”