By conducting surveys, different organizations and companies can gauge what is and is not working.
With that in mind, the Workplace Health, Safety and Compensation Commission (the Commission) for Newfoundland and Labrador (Canada) recently unveiled the results of its 2012 client service surveys.
The injured worker and employer surveys each sampled 300 individuals at random and the results are accurate to within +/- 5.6 percentage points, 19 times out of 20.
Nearly 80 Percent of Employers Give a Thumbs Up
In 2012, 78 percent of employers surveyed gave a good or excellent rating for their overall opinion of the Commission; 73 percent were completely or mostly satisfied with the overall quality of service and 75 percent stated they were for the most part or completely satisfied regarding their overall experience.
In 2012, 64 percent of injured workers surveyed provided a rating of good or excellent for their overall opinion of the Commission; 65 percent of injured workers surveyed claimed to be completely or mostly satisfied with the overall quality of service and 55 percent stated they found themselves mostly or completely satisfied with their overall experience.
“It is important to seek input from our clients so we can improve service while still fulfilling all of our obligations under the Workplace Health, Safety and Compensation Act,” stated Commission CEO Leslie Galway. “We are using the survey results to help guide our client service strategy and are undertaking several initiatives in 2013 to further improve service delivery.”
First-time Survey With a Defined Client Population
The Commission also surveyed 200 injured workers and employers who participated in early and safe return-to-work programs, the first time it has undertaken such a survey with a defined client population.
Along with asking general questions regarding their overall experience with the Commission, questions were asked on their experience with the early and safe return to work program.
More than half of injured workers and employers were completely or mostly satisfied with the program and feel the program has been beneficial.
A pair of key findings from the survey showed that injured workers surveyed want to be more active in their early and safe return-to-work plans and there are opportunities for Commission staff to provide assistance to employers on their return to work plans and implementation.
Author Michael B. Stack, CPA, Director of Operations, Amaxx Risk Solutions, Inc. is an expert in employer communication systems and part of the Amaxx team helping companies reduce their workers compensation costs by 20% to 50%. He is a writer, speaker, and website publisher. www.reduceyourworkerscomp.com. Contact: mstack@reduceyourworkerscomp.com.
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