One of the biggest complaints that people have in the work comp industry regarding account instructions is how do I get my adjusters to follow them?
Hello. My name is Michael Stack. I’m the CEO of AMAXX.
One Singular Tip That Changes Everything
And today, I wanna give you one singular tip that can dramatically change that — that can dramatically change that — to make those account instructions actually function the way that they’re designed.
The Philosophical Foundation
Now philosophically… the first thing that we want to keep in mind is that we want them clear, concise and easy to understand.
Okay. Clear, concise and easy to understand.
So those are our cornerstones… in terms of designing this.
The One Point That Makes It Reality
Here’s the one point — the one point — that can make this… actually be reality.
So that sounds nice. You’re like clear, concise. Yeah. That’s super cool. Sounds really nice.
What Decisions Have Already Been Made
The one point that can make this easy to make this become reality, clear, concise, easy and understand, is what decisions have been made…
What decisions have been made…
In making those easy.
Clear Triggers, Not Vague Philosophy
So let me give you an example.
Making very clear triggers and concise triggers and easy to understand triggers for what decisions have already been made.
Let me give you an example of what this means.
Here’s what your account instructions might say.
A Weak Example
“We support early return to work.”
Okay. Very general. Great idea. Love it. Love it.
We support early return to work. That’s awesome.
Okay. What does it mean?
Is it clear?
Is it concise?
Is it easy to understand?
Where Vague Instructions Break Down
We support return to work.
Okay. What does that mean?
Does that mean I’ve got to talk to the supervisor?
Does that mean, how quickly are they getting back to work?
Like, what does that actually mean in reality?
When you get to these vague philosophical terms in an account instruction, you’re like, “Ahhck, I have no idea what that really means in practice.”
Now there’s room for interpretation.
Now there’s delays.
Now you can get stuck.
Weak Instructions vs. Strong Instructions
Here’s the difference and here’s the tweak.
This is weak, weak, weak instructions.
This is strong…
It’s specific…
A Strong Example
“Modified duty will be offered within twenty four hours of receiving work restriction.”
Or a workability form or the ability to work.
Modified duty will be offered within twenty four hours when we see — when we receive the workability form or the work restrictions or we get the information back to be able to put this person back to work.
Why This Works
You see the difference?
Very vague, very weak.
Much more specific.
Much more easy to understand.
Very clear.
Clearly concise.
Very easy to understand.
So How Do You Get Adjusters to Follow Them?
So how do I get my adjusters to follow these?
We make it very simple for them to do it.
Final Thought
Again, my name is Michael Stack. I’m CEO of AMAXX.
Remember, your work today in workers’ compensation can have a dramatic impact on your company’s bottom line, but it will have a dramatic impact on someone’s life.
So be great.
