Most employers believe they're managing their workers' compensation program because they're …
Claim Management
The Real Purpose of a Workers’ Comp Claim Review
Many employers believe workers' compensation claim reviews are designed to reduce claim costs. …
Who Should Be in Your Workers’ Comp Claim Review Meetings?
Many employers assume the more people they invite to a workers' compensation claim review, the more …
Who Should Be in Your Workers’ Comp Claim Review Meetings?Read More
Dedicated vs. Designated Adjusters: Understanding the Difference
Many employers evaluate workers' compensation programs based on premiums, service fees, or claims …
Dedicated vs. Designated Adjusters: Understanding the DifferenceRead More
How Regular Claims Reviews Help Employers Avoid Costly Surprises
Many employers spend most of their workers' compensation management efforts reacting to individual …
How Regular Claims Reviews Help Employers Avoid Costly SurprisesRead More
Delayed Medical Treatment Is Fuel for Workers’ Comp Lawsuits
One of the fastest ways to increase workers’ compensation litigation risk is surprisingly simple. …
Delayed Medical Treatment Is Fuel for Workers’ Comp LawsuitsRead More
The Participation Test: Your Earliest Predictor of Claim Failure
One of the biggest mistakes employers make in workers’ compensation is focusing only on the medical …
The Participation Test: Your Earliest Predictor of Claim FailureRead More
WCRI Notes and Takeaways: AI, Risk, and the Expanding Complexity of Workers’ Comp
At the recent WCRI conference, I listened to a panel that pulled together a wide range of …
WCRI Notes and Takeaways: AI, Risk, and the Expanding Complexity of Workers’ CompRead More
WCRI Notes and Takeaways: Top Employers Are Rethinking Workers’ Comp
At the recent WCRI conference, I listened to the afternoon employer panel, which covered a lot of …
WCRI Notes and Takeaways: Top Employers Are Rethinking Workers’ CompRead More
How to Build a Trial-Ready File From Day One
If a workers’ comp claim ends up in litigation, the outcome is often determined long before the …
The Get-Well Card That Prevents a Lawsuit
Most workers’ comp litigation doesn’t start in a courtroom. It starts in silence. An employee …
If You’re Not Measuring Claims Rate, You’re Guessing
“We had more claims this year.” That statement means almost nothing. If your company grew 40%, …
If You’re Not Measuring Claims Rate, You’re GuessingRead More
One Trick to Have Adjusters Follow Your TPA Account Instructions
One of the biggest complaints that people have in the work comp industry regarding account …
One Trick to Have Adjusters Follow Your TPA Account InstructionsRead More
Biomedical vs. Biopsychosocial: The Real Reason Claims Spiral
Most workers’ compensation programs are built on a simple assumption:Fix the injury, and the claim …
Biomedical vs. Biopsychosocial: The Real Reason Claims SpiralRead More
Not All Catastrophic Claims Start Catastrophic
When employers think about catastrophic workers’ compensation claims, they usually picture dramatic …
The Three Cs of Great Treating Physicians
One of the most overlooked drivers of workers’ compensation outcomes isn’t the network, the …
If You Fail To Plan Your Account Instructions, You Plan To Fail
Planning to Succeed at the Start of the Year Today, I wanna talk about, as we’re kicking off this …
If You Fail To Plan Your Account Instructions, You Plan To FailRead More
Building Partnerships, Not Transactions: The Secret to Better Claims Outcomes
Workers’ comp has evolved dramatically over the past 20 years—virtual staffing, remote adjusters, …
Building Partnerships, Not Transactions: The Secret to Better Claims OutcomesRead More
Turning Around a Claim Before It Goes Off the Rails
Every claims manager knows the feeling. A routine injury — maybe a shoulder strain, a twisted knee, …
Turning Around a Claim Before It Goes Off the RailsRead More
When Shoulder Strains Behave Like Spinal Cord Injuries
In workers’ compensation, we’re used to thinking of “catastrophic claims” as the worst of the worst …
When Shoulder Strains Behave Like Spinal Cord InjuriesRead More
