The facts of a workplace injury are clearest in the first few days. Witnesses remember what they …
The Investigation You Paid For Is Only Useful If Someone Reads ItRead More
Claim Management
“May” vs. “Must”: The Two Words That Decide Who Controls Your Claims
An employer writes a clear instruction: use a specific occupational health clinic for initial …
“May” vs. “Must”: The Two Words That Decide Who Controls Your ClaimsRead More
How to Test Every Line of Your Account Handling Instructions
Most account handling instructions are written with good intentions. They describe what the …
How to Test Every Line of Your Account Handling InstructionsRead More
The Informal System That Catches What Software Misses
Long before a formal screening tool ever enters the picture, someone at your company already knows …
The Informal System That Catches What Software MissesRead More
Job Bank vs. Job Demands Library: What’s the Difference
When employers talk about return-to-work programs, the conversation usually centers around …
Job Bank vs. Job Demands Library: What’s the DifferenceRead More
The Smarter Way to Accommodate Injured Employees
Returning an injured employee to work isn't simply a matter of finding a light-duty assignment. Yet …
How to Stop Fraud Without Losing Employee Trust
Fraud is one of the most talked-about topics in workers' compensation. Stories about exaggerated …
Why Monitoring Claim Status Isn’t Enough
Most employers believe they're managing their workers' compensation program because they're …
The Real Purpose of a Workers’ Comp Claim Review
Many employers believe workers' compensation claim reviews are designed to reduce claim costs. …
Who Should Be in Your Workers’ Comp Claim Review Meetings?
Many employers assume the more people they invite to a workers' compensation claim review, the more …
Who Should Be in Your Workers’ Comp Claim Review Meetings?Read More
Dedicated vs. Designated Adjusters: Understanding the Difference
Many employers evaluate workers' compensation programs based on premiums, service fees, or claims …
Dedicated vs. Designated Adjusters: Understanding the DifferenceRead More
How Regular Claims Reviews Help Employers Avoid Costly Surprises
Many employers spend most of their workers' compensation management efforts reacting to individual …
How Regular Claims Reviews Help Employers Avoid Costly SurprisesRead More
Delayed Medical Treatment Is Fuel for Workers’ Comp Lawsuits
One of the fastest ways to increase workers’ compensation litigation risk is surprisingly simple. …
Delayed Medical Treatment Is Fuel for Workers’ Comp LawsuitsRead More
The Participation Test: Your Earliest Predictor of Claim Failure
One of the biggest mistakes employers make in workers’ compensation is focusing only on the medical …
The Participation Test: Your Earliest Predictor of Claim FailureRead More
WCRI Notes and Takeaways: AI, Risk, and the Expanding Complexity of Workers’ Comp
At the recent WCRI conference, I listened to a panel that pulled together a wide range of …
WCRI Notes and Takeaways: AI, Risk, and the Expanding Complexity of Workers’ CompRead More
WCRI Notes and Takeaways: Top Employers Are Rethinking Workers’ Comp
At the recent WCRI conference, I listened to the afternoon employer panel, which covered a lot of …
WCRI Notes and Takeaways: Top Employers Are Rethinking Workers’ CompRead More
How to Build a Trial-Ready File From Day One
If a workers’ comp claim ends up in litigation, the outcome is often determined long before the …
The Get-Well Card That Prevents a Lawsuit
Most workers’ comp litigation doesn’t start in a courtroom. It starts in silence. An employee …
If You’re Not Measuring Claims Rate, You’re Guessing
“We had more claims this year.” That statement means almost nothing. If your company grew 40%, …
If You’re Not Measuring Claims Rate, You’re GuessingRead More
One Trick to Have Adjusters Follow Your TPA Account Instructions
One of the biggest complaints that people have in the work comp industry regarding account …
One Trick to Have Adjusters Follow Your TPA Account InstructionsRead More
