Documenting the process of successful workers’ comp management thoroughly is critical. The first step of documenting your process with your claims handling organization is to request a copy of your current account handling instructions.
Write an email to the account executive at your third-party administrator.
This post is one in a 3-part series:
9 Steps To Remember When Requesting Your Account Handling Instructions:
- Send an email asking for the most recent version of the account instructions.
- Copy the claims VP at your broker.
- Remind your recipient you have an aggressive return-to-work program.
- Acknowledge your company can accommodate nearly all medical restrictions.
- Mention you have a medical director reviewing all independent medical evaluations and examinations. This establishes the professionalism and thoroughness of your company.
- Note your medical director reviews claims to add details and asks the third-party administrator for additional verbiage corrections or changes.
- Collaborate with the third party administrator on the wording for any changes.
- Summarize by asking again for their suggestions.
- Don’t forget to say thank you and tell them you look forward to their participation on your cost containment team.
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“How Do I Get My Adjusters To Follow My Account Handling Instructions?”
Most property-casualty workers’ compensation brokers have someone in their organization that can help put together a post-loss program, however, if you have severe problems, you might want to ask for their most experienced specialists. One has to be a problem-solver to help companies with serious problems correct any type of problem, including a workers’ compensation problem.
Contact: RShafer@ReduceYourWorkersComp.com.
Workers’ Comp Roundup Blog: https://blog.reduceyourworkerscomp.com/
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