One factor that correlates strongly with the employer’s ability to control workers compensation cost is the ability to communicate effectively with employees. The importance of quality communications with the employee cannot be overstated. The level and quality of communications will often make a difference in the final outcome of the workers comp claim.
Communications can be formal and informal. Formal communications include published policies, brochures and posters advising the employee of the work coverage benefits, and written documents / procedures outlining the roles and responsibilities of the employee and other personnel when a workers comp claim occurs. Also, a log where a summary is recorded of each verbal communication with the employee would be classified as formal.
Communications with the employee should start before there is a workers comp claim. This would be done:
By keeping the employee thoroughly informed it conveys to the employee that he/she is important to the employer. This will lead to an increased desire to understand company policies and how the employee can comply with these policies.
Editor Michael B. Stack, CPA, Director of Operations, Amaxx Risk Solutions, Inc. is an expert in employer communication systems and part of the Amaxx team helping companies reduce their workers compensation costs by 20% to 50%. He is a writer, speaker, and website publisher. Contact: Mstack@ReduceYourWorkersComp.com.