Advice for the Middle Manager Handling Workers Comp Cases

Mid-sized companies may have an intermediate management layer reporting to senior management while being responsible for one or more divisions or operating units.

A middle manager may be the general manager of a location, or a group manager responsible for several locations.

Middle managers are responsible for compiling injury management project statistics from subordinate divisions and using them to forecast future successes and pitfalls. General or mid-management presents these figures to senior management.

Guidelines for the middle manager:

Be knowledgeable about costs of workers’ compensation at their facility.
Be able to discuss how much workers’ compensation “costs” in sales. (See TD Calculator and WC Calculator links below.)
Be familiar with the basics of the workers’ compensation program.
List the roles and responsibilities of employees, supervisors and providers.
Identify the names and addresses of medical providers and clinics treating their employees.
Obtain and disseminate monthly loss data for their division. This report captures problems and potential issues and brings them to management’s attention. Monthly loss data reports show management trends in the up and down swings of workers’ compensation costs so they can learn to identify problems before they become full blown.
Track lost workdays (LWD) for your location and include in monthly reports to management. Half the cost of workers’ compensation is indemnity payments, so begin counting lost workdays.

In the event of the injury coordinator’s absence, middle managers should be prepared to step in to oversee workers’ compensation management activities. (workersxzcompxzkit).

Author: Robert Elliott, J.D.

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