Every claims manager knows the feeling. A routine injury — maybe a shoulder strain, a twisted knee, …
Turning Around a Claim Before It Goes Off the RailsRead More
The Real Reason Some Employees Never Come Back to Work
In workers’ compensation, it’s easy to focus on the medical side of an injury — the X-rays, the …
The Real Reason Some Employees Never Come Back to WorkRead More
When Shoulder Strains Behave Like Spinal Cord Injuries
In workers’ compensation, we’re used to thinking of “catastrophic claims” as the worst of the worst …
When Shoulder Strains Behave Like Spinal Cord InjuriesRead More
The Empathy Sandwich Series: Part 3 – Following Up and Closing with Care
The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
Why Ignoring Substance Abuse Is the Most Dangerous Mistake Employers Make
When it comes to workplace safety, most employers focus on hazards they can see—slippery floors, …
Why Ignoring Substance Abuse Is the Most Dangerous Mistake Employers MakeRead More
From Shame to Support: Creating Non-Judgmental Mental Health Programs for Employees
In today’s workplace, conversations about physical safety and injury prevention are common. …
From Shame to Support: Creating Non-Judgmental Mental Health Programs for EmployeesRead More
Why Smoking Cessation Outperforms Every Other Wellness Program
Employers today are under constant pressure to manage rising healthcare costs, improve …
Why Smoking Cessation Outperforms Every Other Wellness ProgramRead More
Who’s Really Running Your Claims?
When employers think about workers’ comp insurance, they often focus on premium. But behind the …
Insurance Math Uncovered: Losses, Expenses, Profit
Every year, employers write hefty checks to their workers’ comp insurance carriers. But do you know …
Play It Safe or Bet on Yourself?
Choosing the right workers’ comp insurance structure isn’t a spreadsheet exercise—it’s a reflection …
Friend or Boss? Navigating the Supervisor’s Dual Role in Workers’ Comp
Supervisors are the backbone of any workers’ compensation management program. They’re the first to …
Friend or Boss? Navigating the Supervisor’s Dual Role in Workers’ CompRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Why You Need Templates to Cut Costs and Speed Recovery
When a workplace injury occurs, emotions often run high. Employees may feel anxious about their …
Why You Need Templates to Cut Costs and Speed RecoveryRead More
10 Proven Ways to Lower Your Experience Mod
When it comes to workers’ compensation, few numbers matter more than your experience modification …
Mark Your Calendar: How the Unit Statistical Date Shapes Next Year’s Premium
Most employers think about their workers’ compensation renewal date as the big moment to focus on …
Mark Your Calendar: How the Unit Statistical Date Shapes Next Year’s PremiumRead More
Reading Your E-Mod Like a Report Card (and How to Raise the Grade)
In workers’ compensation, your experience modification factor—your “mod,” “E-mod,” or “X-mod”—is …
Reading Your E-Mod Like a Report Card (and How to Raise the Grade)Read More
The Hidden Power of Culture in Fighting Workers’ Comp Fraud
When people think about workers’ compensation fraud, the first image that comes to mind is often an …
The Hidden Power of Culture in Fighting Workers’ Comp FraudRead More
Avoiding the “Good Day/Bad Day” Defense: Why Long-Term Investigations Matter
Workers’ compensation fraud doesn’t always involve elaborate schemes or staged injuries. Sometimes, …
Avoiding the “Good Day/Bad Day” Defense: Why Long-Term Investigations MatterRead More
