Careless and unintentional costs money and drives frustration through the roof. Hello, my name is Michael Stack. I’m the CEO of Amaxx. And today I want to talk about just a carelessness stake. That happens way more often than it should in the work comp industry. And I want you to just double check that this isn’t happening at your organization because there’s a reasonable chance it might be. And I want to give you this scenario. You know, Jane Smith is working for the Acme company. Jane gets a list of doctors that Jane can see, so here’s the doctors that Jane can see to get treatment the first to say, you know what, actually, we don’t take work comp at all. We don’t take more competent. Jane’s trying to get treatment for her injury because the first doctors, they don’t take work comp at all. The third one says, yeah, we take work comp.
Not Accepting New Patients
Yeah, definitely. We’re happy to serve work comp patients, but you know what we’re full right now. We don’t have any room for more patients. We don’t have any room. We take we’re comfortable, but we’re full. We can’t actually, we’re not actually accepting new patients. And then the fourth one says, yeah, we’re taking work comp and yeah, we’re taking more patients. We’re happy to see you. No problem, Jane. We’re happy to see you. When do you want to come in? But they’re 70 miles away that doctor 70 miles away from Jane, this is carelessness. This is an intentionality about the information that we’re providing to our injured workers. This has maybe your network, isn’t staying up to date. Maybe your network isn’t dialed in. Maybe you haven’t double checked it. Nobody just spent the time to make these calls to these doctors and these physicians that are on your list that we’re providing to our injured workers, that they actually take work comp. And they’re actually taking new patients.
Avoid Frustration and Costs
This is basic stuff here, but can you imagine how Jane feels? What is Jane’s level of frustration? I know mine would be through the roof. I know yours probably would too. What is the likelihood Jane’s going to feel like their employer and carrier are taking care of her? What is the likelihood Jane’s going to hire an attorney to make sure her needs are taken care of because it doesn’t seem like anyone else is looking out for her because you can’t go through the simple process of just verifying the doctors we’re providing to our injured workers are actually accepting workers’ compensation and accepting new patients. Basic one-on-one stuff.
Be Intentional
Be intentional, show some care, put a little time into refining this information, and it’s just going to make it a lot easier on yourself. You’re going to make it a lot less costly and a lot less frustration all around the board. Again, my name is Michael Stack CEO of Amaxx. And remember your work today in workers’ compensation can have a dramatic impact on your company’s bottom line, but it will have a dramatic impact on someone’s life. So be great.
Author Michael Stack, CEO Amaxx LLC. He is an expert in workers’ compensation cost containment systems and helps employers reduce their workers’ comp costs by 20% to 50%. He works as a consultant to large and mid-market clients, is a co-author of Your Ultimate Guide To Mastering Workers Comp Costs, a comprehensive step-by-step manual of cost containment strategies based on hands-on field experience, and is the founder & lead trainer of Amaxx Workers’ Comp Training Center, which offers the Certified Master of Workers’ Compensation national designation.
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