January Employer Injury Report Data Miss-Matched
Every month New Zealand's Accident Compensation Corporation (ACC) provides businesses around the country with a report on injuries occurring in the workplace. The report assists the businesses to better manage health and safety performance using the information from the report.
Consisting of a cover sheet and an attachment, the names of individuals, types of injuries sustained and the cost to date are included in the report. About 15,000 businesses receive the report each month.
In line with standard practice, ACC uses an external mail-house who collate and send the reports on ACC’s behalf. The external mailer is not involved with the data in individual reports.
"While the mail-house has measures to ensure the right attachment goes with the right cover letter, unfortunately a problem occurred with the January mail-out. The reports were incorrectly collated and some 2,000 businesses received information, some private, intended for other organizations,” Dr Keith McLea, ACC general manager, said.
"Upon becoming aware of this we immediately put into place steps to retrieve the reports and get them to the correct businesses. We have also requested a full investigation be done by the mail-house and asking them to review their processes to ensure this does not happen again. We have also contacted the Privacy Commissioner to advise what has happened.
"Our clients’ information is of the utmost importance to us and we’re very disappointed that privacy may have been breached. Our prime concern is to ensure we get this information back as soon as we can. After that we will of course be holding discussions with the mail-house," McLea added. (workersxzcompxzkit)
McLea noted that the ACC apologizes unreservedly to the individuals and businesses affected by this unacceptable error and assures them ACC is doing everything possible to ensure it does not happen again.
Author Robert Elliott, executive vice president, Amaxx Risks Solutions, Inc. has worked successfully for 20 years with many industries to reduce Workers' Compensation costs, including airlines, health care, manufacturing, printing/publishing, pharmaceuticals, retail, hospitality and manufacturing. He can be contacted at: Robert_Elliott@ReduceYourWorkersComp.com or 860-553-6604.
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