How A Captive with Fifty Members Assessed Workers Comp Management

The Workers Comp Kit® Assessment Experience

A captive manager with 50 electrical contractors invited Workers Comp Kit® to give a presentation about assessing workers’ comp post-loss claims management best practices by employers at their annual meeting. As pre-work for the conference, each of the 50 captive members took the assessment on Workers Comp Kit®, and received a National Workers’ Compensation Management Score and List of Recommendations for improving best practices in their workplace. This took each member approximately 30 minutes to answer a series of on-line questions.

As members of the same captive, their scores and recommendations were compiled so they could evaluate how well the group as a whole performed. Scores ranged from 58-92. The Gap Analysis indicated none of the captive members currently had an employee brochure, a communication piece to help educate employees about workers’ compensation procedures and a key to keeping employees in the loop if they are injured.

This gap was used as an opportunity for improvement in a group training exercise that worked as follows.

1. The captive members were broken down into small groups of 8 members.
2. The group as a whole was given a template for an employee brochure from Workers Comp Kit®.
3. Each small group was assigned the task of customizing one section (2-3 paragraphs) of the brochure for their industry.
4. Then the captive manager had their art department design professional artwork for the cover and distributed the enhanced, customized industry-specific brochure to each member of the captive for their own use.
5. On the cover of the brochure space was denoted for each company to insert their name and logo.
6. On the rear of the brochure, workers’ compensation coordinator contact information was included.

In the past, it would not have been possible to determine gaps for a group this size; however, with the automated tool kit, this was all done within a couple hours. (workersxzcompxzkit)

Thus, within a few days each captive member knew what best practices they were missing and began to make changes — starting with the design and development of a customized employee brochure.

Author: Rebecca Shafer, J.D. Rebecca designs and develops workers’ compensation cost containment programs, and is the developer or Workers’ Comp Kit, an on-line automated tool kit with an assessment, benchmarking and improvement plan. Rebecca can be contacted at: 860-786-8286 and email: RShafer@ReduceYourWorkersComp.com. http://www.ReduceYOurWorkersComp.com

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