Tips for Working with Medical Personnel
Nurse case managers as advocates for injured workers, often need assistance from other medical personnel such as clinic managers, receptionists, nurses, medical record clerks and medical assistants, who are busy, often over worked and underpaid. Many simply do not care and only interested in a paycheck. Others care deeply, but do not have the time or patience to provide the effort that is required.
Handling complex problems requiring assistance from these medical personnel can be most frustrating at times, but by offering concrete suggestions and providing assurance more is accomplished.
8 Tips for Handling Medical Personnel
- Provideyour personal contact information so the person(s) whose help you need can look directly to you if problems arise.
2. Stand up straight.
3. Give a firm handshake.
4. Clearly state the facts.
5. Be direct and to the point.
6. Never embellish for effect.
7. Respect the providers’ time and efforts.
8. Remember to be gracious, appreciative and thank the person for their time.
The key to success is the delivery method. Be respectful and you will receive respect.
Victoria Powell is the President of VP Medical Consulting, LLC located in Central Arkansas. VP Medical Consulting is a nurse consulting firm providing services to employers, insurance companies, attorneys and the general public. Services include case management, life care planning, legal nurse consulting, ergonomics and patient advocacy. Ms. Powell holds specialty certifications in a variety of nursing specialties. She can be reached through the web at http://www.vp-medical.com/ or at 501-778-3378.
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