Business etiquette and manners crucial for risk professionals

I am often asked by younger risk professionals what are the most valuable ways to build a career. The two most valuable tools I had were 1) a business etiquette, dining and manners course, and 2) a career coach (I will discuss the career coach next week.) On the manners – Early in my career, I recognized I was at a disadvantage in the business world with unpolished manners. I felt uncomfortable not sure which glass to drink from and which bread plate to use. I would follow the lead of others at my table — until I found out THEY were doing it wrong also! A European colleague pointed out our error to us — "the Americans" were eating our main course with the dessert fork. Oh horrors. To put myself on a level playing field I attended a 2-day manners course in Washington, DC. I gained so much knowledge, and felt much more at ease knowing "the rules." I was able to feel confident in any business setting. I eventually became a certified manners and etiquette instructor and still offer group lessons from time to time. Since then, I have taught many groups including local Girl Scouts, young men seeking admission to the Naval Academy, teenagers interviewing for coveted spots at private schools and college students preparing for job interviews. I even taught Continental Airline's Risk Management Dept. That was many years ago when the former risk manager wanted his department to present a polished image because they frequently interacted with clients, insurance companies, vendors and management. I taught them how to shake hands and make introductions, how to dine and how to mingle at a business function. They all loved the course and said they gained life-long skills. I'm sure you have encountered someone recently that gave you a wet-noodle handshake … not a very strong business image, is it? Brush up on your business etiquette if you want to compete in today's corporate environment.