The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
Communication with Employees
Communicating with employees is one of the best ways to control losses. Let employees know you care about them, they are valued members of your company and if they have any questions they can come to you for information.
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Training Your Frontline: How to Equip Supervisors for Workers’ Comp Success
When it comes to improving workers’ comp outcomes, most employers focus on HR policies, insurance …
Training Your Frontline: How to Equip Supervisors for Workers’ Comp SuccessRead More
Low-Cost Ways to Transform Your Workers’ Comp Program
Think you need a big budget to improve your workers’ comp program? Think again. Too many companies …
Low-Cost Ways to Transform Your Workers’ Comp ProgramRead More
The First 24 Hours: Why It’s the Most Important Window in Workers’ Comp
In the world of workers’ compensation, every minute counts — but no timeframe is more critical than …
The First 24 Hours: Why It’s the Most Important Window in Workers’ CompRead More
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture Shift
When an employee is injured at work, it’s easy to assume the responsibility lands squarely on the …
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture ShiftRead More
How to Set Employee Expectations Before an Injury Happens
In workers’ compensation, the moments before an injury ever occurs are just as important — if not …
How to Set Employee Expectations Before an Injury HappensRead More
Communication Scripts That Improve Workers’ Comp Outcomes
In workers’ compensation, technical processes often take center stage — reporting timelines, state …
Communication Scripts That Improve Workers’ Comp OutcomesRead More
Why Communication at the Time of Injury Is a Game Changer
In the high-stakes world of workers’ compensation, the moments following a workplace injury can …
Why Communication at the Time of Injury Is a Game ChangerRead More
How to Build a Workers’ Comp Program That Runs Itself: The Power of Systematized Communication
Managing workers’ compensation can feel like playing whack-a-mole. One day it’s a delayed report, …
The Real Reason Workers’ Comp Claims Go Off the Rails — And How to Fix It
When a workers’ compensation claim spirals into a costly, prolonged, or litigated nightmare, most …
The Real Reason Workers’ Comp Claims Go Off the Rails — And How to Fix ItRead More
Why Empathy is the Secret Weapon in Workers’ Compensation Programs
In workers' compensation programs, the conversation often revolves around costs, compliance, and …
Why Empathy is the Secret Weapon in Workers’ Compensation ProgramsRead More
How Fear Impacts Workers’ Compensation Claims (and What to Do About It)
When an employee is injured on the job, their primary concerns should be their health and recovery. …
How Fear Impacts Workers’ Compensation Claims (and What to Do About It)Read More
Avoid Litigation and Improve Workers’ Comp Claim Outcomes
When a worker is injured, their experience in the workers' compensation system can have a profound …
Avoid Litigation and Improve Workers’ Comp Claim OutcomesRead More
Workplace Injury Response Lessons from the Super Bowl LIX Champion Eagles
The Philadelphia Eagles’ dominant Super Bowl victory over the Kansas City Chiefs wasn’t just about …
Workplace Injury Response Lessons from the Super Bowl LIX Champion EaglesRead More
Quiz: Supervisor Response to a Workplace Injury – How Would You Respond?
When an employee gets injured at work, the way a supervisor responds can have a profound impact on …
Quiz: Supervisor Response to a Workplace Injury – How Would You Respond?Read More
Effective Communication with Injured Workers: Best Practices for Success
In workers’ compensation, communication with injured workers is a critical aspect that can …
Effective Communication with Injured Workers: Best Practices for SuccessRead More
The Workers’ Compensation Human Fund by George Costanza
In the iconic Seinfeld episode titled The Strike (a/k/a the Festivus episode), George Costanza …
The Workers’ Compensation Human Fund by George CostanzaRead More
