Telemedicine is often marketed as a convenience tool — faster access, fewer clinic visits, and …
Why Telemedicine Is the Front Door of Claim ControlRead More
Post Injury Systems
The Silent Killer of Claims: What Happens When No One Follows Up
Most workers’ comp programs work hard to respond quickly when an injury occurs.The claim is …
The Silent Killer of Claims: What Happens When No One Follows UpRead More
The Value of Return-To-Work
January 5 Is the Day You Can Feel the Value of Return to Work January 5, 2026. Today is …
2026 Is the Year to Systematize Empathy — Here’s How
For years, “empathy” has been a buzzword in workers’ comp — spoken often, but rarely …
2026 Is the Year to Systematize Empathy — Here’s HowRead More
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp Program
When workers’ comp claims go off the rails, most employers look for technical explanations. Was …
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp ProgramRead More
Show Me the Savings: Using Data to Sell RTW to the C-Suite
Transitional duty programs are one of the most effective ways to reduce workers’ compensation …
Show Me the Savings: Using Data to Sell RTW to the C-SuiteRead More
What to Do When Injured Employees Can’t Come Back
Even the best-managed return-to-work (RTW) programs can't bring back every injured employee. …
Why ‘Counting Paperclips’ Hurts More Than It Helps in Return-to-Work Programs
When an injured employee returns to work under a transitional duty program, the goal should be more …
Why ‘Counting Paperclips’ Hurts More Than It Helps in Return-to-Work ProgramsRead More
Your Lost Time Rate Tells the Truth About Your Return-to-Work Program
When a worker is injured, the clock starts ticking — not just on recovery, but on cost. The longer …
Your Lost Time Rate Tells the Truth About Your Return-to-Work ProgramRead More
The Real Reason Some Employees Never Come Back to Work
In workers’ compensation, it’s easy to focus on the medical side of an injury — the X-rays, the …
The Real Reason Some Employees Never Come Back to WorkRead More
The Empathy Sandwich Series: Part 3 – Following Up and Closing with Care
The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Training Your Frontline: How to Equip Supervisors for Workers’ Comp Success
When it comes to improving workers’ comp outcomes, most employers focus on HR policies, insurance …
Training Your Frontline: How to Equip Supervisors for Workers’ Comp SuccessRead More
Low-Cost Ways to Transform Your Workers’ Comp Program
Think you need a big budget to improve your workers’ comp program? Think again. Too many companies …
Low-Cost Ways to Transform Your Workers’ Comp ProgramRead More
The First 24 Hours: Why It’s the Most Important Window in Workers’ Comp
In the world of workers’ compensation, every minute counts — but no timeframe is more critical than …
The First 24 Hours: Why It’s the Most Important Window in Workers’ CompRead More
What to Do When the Doctor Won’t Release the Injured Worker to Return
A common (and frustrating) obstacle in workers’ compensation management is this scenario: An …
What to Do When the Doctor Won’t Release the Injured Worker to ReturnRead More
The Hidden Cost of Letting Injured Employees Stay Home
Imagine this: One injured employee stays out of work for 35 extra days. Seems manageable, …
The Hidden Cost of Letting Injured Employees Stay HomeRead More
How to Create a Transitional Duty Job Bank
One of the most overlooked yet powerful tools in any return-to-work (RTW) program is the …
