How do you know in workers' compensation if things are going well or not? Hello. My name …
The One Number That Tells You If Your Workers’ Comp Program Is Actually WorkingRead More
Post Injury Systems
Why Telemedicine Is the Front Door of Claim Control
Telemedicine is often marketed as a convenience tool — faster access, fewer clinic visits, and …
Why Telemedicine Is the Front Door of Claim ControlRead More
The Silent Killer of Claims: What Happens When No One Follows Up
Most workers’ comp programs work hard to respond quickly when an injury occurs.The claim is …
The Silent Killer of Claims: What Happens When No One Follows UpRead More
The Value of Return-To-Work
January 5 Is the Day You Can Feel the Value of Return to Work January 5, 2026. Today is …
2026 Is the Year to Systematize Empathy — Here’s How
For years, “empathy” has been a buzzword in workers’ comp — spoken often, but rarely …
2026 Is the Year to Systematize Empathy — Here’s HowRead More
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp Program
When workers’ comp claims go off the rails, most employers look for technical explanations. Was …
The Hidden Threat of Fear: How It Quietly Derails Your Workers’ Comp ProgramRead More
Show Me the Savings: Using Data to Sell RTW to the C-Suite
Transitional duty programs are one of the most effective ways to reduce workers’ compensation …
Show Me the Savings: Using Data to Sell RTW to the C-SuiteRead More
What to Do When Injured Employees Can’t Come Back
Even the best-managed return-to-work (RTW) programs can't bring back every injured employee. …
Why ‘Counting Paperclips’ Hurts More Than It Helps in Return-to-Work Programs
When an injured employee returns to work under a transitional duty program, the goal should be more …
Why ‘Counting Paperclips’ Hurts More Than It Helps in Return-to-Work ProgramsRead More
Your Lost Time Rate Tells the Truth About Your Return-to-Work Program
When a worker is injured, the clock starts ticking — not just on recovery, but on cost. The longer …
Your Lost Time Rate Tells the Truth About Your Return-to-Work ProgramRead More
The Real Reason Some Employees Never Come Back to Work
In workers’ compensation, it’s easy to focus on the medical side of an injury — the X-rays, the …
The Real Reason Some Employees Never Come Back to WorkRead More
The Empathy Sandwich Series: Part 3 – Following Up and Closing with Care
The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Training Your Frontline: How to Equip Supervisors for Workers’ Comp Success
When it comes to improving workers’ comp outcomes, most employers focus on HR policies, insurance …
Training Your Frontline: How to Equip Supervisors for Workers’ Comp SuccessRead More
Low-Cost Ways to Transform Your Workers’ Comp Program
Think you need a big budget to improve your workers’ comp program? Think again. Too many companies …
Low-Cost Ways to Transform Your Workers’ Comp ProgramRead More
The First 24 Hours: Why It’s the Most Important Window in Workers’ Comp
In the world of workers’ compensation, every minute counts — but no timeframe is more critical than …
The First 24 Hours: Why It’s the Most Important Window in Workers’ CompRead More
What to Do When the Doctor Won’t Release the Injured Worker to Return
A common (and frustrating) obstacle in workers’ compensation management is this scenario: An …
What to Do When the Doctor Won’t Release the Injured Worker to ReturnRead More
The Hidden Cost of Letting Injured Employees Stay Home
Imagine this: One injured employee stays out of work for 35 extra days. Seems manageable, …
The Hidden Cost of Letting Injured Employees Stay HomeRead More
