When a worker is injured, the clock starts ticking — not just on recovery, but on cost. The longer …
Your Lost Time Rate Tells the Truth About Your Return-to-Work ProgramRead More
Post Injury Systems
The Real Reason Some Employees Never Come Back to Work
In workers’ compensation, it’s easy to focus on the medical side of an injury — the X-rays, the …
The Real Reason Some Employees Never Come Back to WorkRead More
The Empathy Sandwich Series: Part 3 – Following Up and Closing with Care
The final bite of the Empathy Sandwich is follow-through—closing with care and doing it …
The Empathy Sandwich Series: Part 3 – Following Up and Closing with CareRead More
The Empathy Sandwich Series: Part 2 – The Middle Layer – Getting Technical Without Losing Trust
Once you’ve led with empathy, it’s time for the middle layer of the Empathy Sandwich: the technical …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims Conversation
If there’s one habit that reliably improves workers’ comp outcomes while costing almost nothing, …
The Empathy Sandwich Series: Part 1 – Why Empathy Should Bookend Every Claims ConversationRead More
The First 24 Hours: A Supervisor’s Playbook for Workplace Injuries
When a workplace injury occurs, the first 24 hours set the tone for the entire workers’ …
The First 24 Hours: A Supervisor’s Playbook for Workplace InjuriesRead More
Training Your Frontline: How to Equip Supervisors for Workers’ Comp Success
When it comes to improving workers’ comp outcomes, most employers focus on HR policies, insurance …
Training Your Frontline: How to Equip Supervisors for Workers’ Comp SuccessRead More
Low-Cost Ways to Transform Your Workers’ Comp Program
Think you need a big budget to improve your workers’ comp program? Think again. Too many companies …
Low-Cost Ways to Transform Your Workers’ Comp ProgramRead More
The First 24 Hours: Why It’s the Most Important Window in Workers’ Comp
In the world of workers’ compensation, every minute counts — but no timeframe is more critical than …
The First 24 Hours: Why It’s the Most Important Window in Workers’ CompRead More
What to Do When the Doctor Won’t Release the Injured Worker to Return
A common (and frustrating) obstacle in workers’ compensation management is this scenario: An …
What to Do When the Doctor Won’t Release the Injured Worker to ReturnRead More
The Hidden Cost of Letting Injured Employees Stay Home
Imagine this: One injured employee stays out of work for 35 extra days. Seems manageable, …
The Hidden Cost of Letting Injured Employees Stay HomeRead More
How to Create a Transitional Duty Job Bank
One of the most overlooked yet powerful tools in any return-to-work (RTW) program is the …
Working With Unions on Return-to-Work: 8 Steps for Gaining Support and Avoiding Conflict
Return-to-work (RTW) programs are one of the most effective strategies for reducing workers’ …
Working With Unions on Return-to-Work: 8 Steps for Gaining Support and Avoiding ConflictRead More
Why Return-to-Work Ratios Are the Most Overlooked Metric in Workers’ Comp
When it comes to managing workers’ compensation claims, many employers focus on lagging …
Why Return-to-Work Ratios Are the Most Overlooked Metric in Workers’ CompRead More
How Collaborative Return-to-Work Programs Outperform Traditional Approaches
When an employee is injured on the job, a timely and thoughtful return-to-work (RTW) program can be …
How Collaborative Return-to-Work Programs Outperform Traditional ApproachesRead More
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture Shift
When an employee is injured at work, it’s easy to assume the responsibility lands squarely on the …
Injury Response Isn’t Just HR’s Job — It’s a Company-Wide Culture ShiftRead More
How to Set Employee Expectations Before an Injury Happens
In workers’ compensation, the moments before an injury ever occurs are just as important — if not …
How to Set Employee Expectations Before an Injury HappensRead More
Communication Scripts That Improve Workers’ Comp Outcomes
In workers’ compensation, technical processes often take center stage — reporting timelines, state …
Communication Scripts That Improve Workers’ Comp OutcomesRead More
Why Communication at the Time of Injury Is a Game Changer
In the high-stakes world of workers’ compensation, the moments following a workplace injury can …
Why Communication at the Time of Injury Is a Game ChangerRead More
How to Build a Workers’ Comp Program That Runs Itself: The Power of Systematized Communication
Managing workers’ compensation can feel like playing whack-a-mole. One day it’s a delayed report, …
