• Menu
  • Skip to main content
  • Skip to secondary navigation
  • Skip to primary sidebar
  • Skip to footer

Before Header

  • Search
  • About
  • Contact
  • Privacy
 
CHOOSE BROADSPIRE

Amaxx Workers Comp Blog

Reduce Workers Compensation Costs By 20-50%

Header Right

  • Home
    • Training Center
  • Get Started
    • Newcomers Class for WC Professionals
    • Subscribe to Free Newsletter
    • Free Training Center Account
    • Return to Work Resources
    • WC Claims Mgmt. Resources
    • Insurance Advisor Resources
  • Membership
    • Insider (free account)
    • WC Mastery
    • Teams & Managers Mastery
    • Training Partners
  • Products
    • On-Demand Courses
    • Specialty Courses
    • Certifications & Mastery Courses
    • Ultimate Guidebooks
  • Blog
    • Video Blogs
    • COVID-19 / Coronavirus Pandemic
  • Login

Mobile Menu

Choose Broadspire

CHOOSE BROADSPIREBroadspire Delivers Meaningful Results to Our Clients and Their Claimants
  • Home
    • Training Center
  • Get Started
    • Newcomers Class for WC Professionals
    • Subscribe to Free Newsletter
    • Free Training Center Account
    • Return to Work Resources
    • WC Claims Mgmt. Resources
    • Insurance Advisor Resources
  • Membership
    • Insider (free account)
    • WC Mastery
    • Teams & Managers Mastery
    • Training Partners
  • Products
    • On-Demand Courses
    • Specialty Courses
    • Certifications & Mastery Courses
    • Ultimate Guidebooks
  • Blog
    • Video Blogs
    • COVID-19 / Coronavirus Pandemic
  • Login
  • Search
  • About
  • Contact
  • Privacy
You are here: Home / Workers Comp Cost Containment Fundamentals / Work Injury Response / Just Culture – Making Mistakes In A Learning Culture

Just Culture – Making Mistakes In A Learning Culture

August 19, 2019 By //  by Sharon Moise, MD

medcor learning cultureWe all make mistakes. Human error is a part of life. In many everyday situations, each of us makes errors, and most of the time, these errors bear no significant consequences for our lives or the lives of others. You mistake your brown shoes for the black ones and end up looking mismatched for the rest of the day. Likely, you’ll recover from your inadvertent fashion faux pas. But if you’re a healthcare provider, and you mistake one medication for another, the consequences could be much more serious.

Historically, the healthcare field has been marked by a punitive mindset, such that all mistakes, even those that bore no ill consequences, were reprimanded. This punitive attitude, which initially developed from the desire of healthcare organization to safeguard themselves against all potential damages, eventually grew into an atmosphere that deterred even minor mistakes from being reported out of fear of punishment.  This kind of atmosphere stifles constructive learning and tends to make providers feel unsupported by the healthcare systems in which then work.

Click Link to Access Free PDF Download

“13 Research Studies to Prove Value of Return-to-Work Program & Gain Stakeholder Buy-In”

 Mistakes Can Grow Knowledge In Learning Culture

A healthcare learning culture is the opposite. A healthcare learning culture takes everyday occurrences, even mistakes, and uses them so that both organizations and providers can grow in knowledge, performance, and competence.  A learning culture engenders a just culture, and a just culture fortifies a learning culture.  Just culture seeks to create and reinforce a learning culture by providing a framework for managing mistakes and actions.  Just culture acknowledges that all people, including system designers, make mistakes.

So, for the healthcare provider who mistook one medication for another, a just culture promotes an environment where the provider who made the error should not fear to come forward.  A just culture investigates to see if the error was part of a system failure such that any provider in a similar situation would have made the same mistake.

A just culture, then, differentiates among unintentional human errors, system errors, mistakes made because of poor decision making, mistakes made because of disregard for procedures, and deliberate actions intended to be harmful. This differentiation helps determine the level of accountability and allows for a response on the part of the organization that is fitting and fair for the mistake maker.

Shift Focus to Management of Behavioral Choices

Just culture is founded in the belief that all stakeholders -from healthcare providers to business leaders- are responsible for the quality and safety of services. It demands that providers adhere thoughtfully and safely to clinical standards; furthermore, it expects that even minor errors are reported so that broader learning needs and system failures can be identified. In a just culture, errors become opportunities for the organization and all its providers, not just those who make mistakes, to learn and improve, which greatly reduces the chance that an error will be repeated.

FREE DOWNLOAD: “13 Research Studies to Prove Value of Return-to-Work Program & Gain Stakeholder Buy-In”

Just culture shifts the focus of quality improvement from punishment and faultfinding to the management of behavioral choices in the context of the systems in which providers work.  Medcor has found that embracing a learning culture and a just culture increases providers job satisfaction and adds significant value to our quality improvement processes.  Just culture treats our advocates with fairness and respect and makes our leadership consider how we can improve our systems to promote the best outcomes for our employees, patients, and clients.

Author Dr. Sharon Moise, Chief Medical Officer, Medcor. Dr. Moise joined Medcor in 2015. Sharon is board-certified in emergency medicine and has extensive experience in occupational health, urgent care, clinical education, and clinical quality. Sharon provides broad clinical oversight for Medcor’s Worksite Clinics, Injury Triage Service, and supports all Medcor’s lines of business. In addition to involvement in many of Medcor’s projects and initiatives, Sharon is passionate about clinical quality and chairs Medcor’s Clinical Quality committee.

FREE DOWNLOAD: “13 Research Studies to Prove Value of Return-to-Work Program & Gain Stakeholder Buy-In”

Filed Under: Work Injury Response

Related Articles

Effective Response to an Injury At Work

Effective Response to an Injury At Work
first report of injury

Consequences of Failing to Report & Respond to Work Injuries

Consequences of Failing to Report & Respond to Work Injuries

Use Injury Triage To Help Reduce Workers’ Comp Costs

Use Injury Triage To Help Reduce Workers’ Comp Costs
TEN Steps Every Adjuster Should Perform In a Workers Comp Claim Investigation

Investigate Work Comp Claims Early And Thoroughly

Investigate Work Comp Claims Early And Thoroughly

How Your Employees Can Help Reduce Your Workers Compensation Costs

How Your Employees Can Help Reduce Your Workers Compensation Costs

Have a Best In Class Work Comp Injury Response Plan

Have a Best In Class Work Comp Injury Response Plan

Covid-19 State Policies Summary

Covid-19 State Policies Summary

Get Your Employees Immediate Medical Attention With Injury Triage

Get Your Employees Immediate Medical Attention With Injury Triage

Using the Right Tools for Clinic Analysis

Using the Right Tools for Clinic Analysis

Shifting or Falling? A Look at Fall Rescue Plans and Safety Culture Shifts

Shifting or Falling? A Look at Fall Rescue Plans and Safety Culture Shifts
Effective Workers’ Comp Claim Investigation Techniques

5 Ways to Ensure a Workers’ Comp Claim Investigation Is Off to a Good Start

5 Ways to Ensure a Workers’ Comp Claim Investigation Is Off to a Good Start
telemedicine workers comp

Overcoming Telemed Challenges for Occupational Health

Overcoming Telemed Challenges for Occupational Health

Free Download

13 Research Studies to Prove Value of Return-to-Work Program & Gain Stakeholder Buy-In - FREE Download Click Here Now!

Train to Succeed

BECOME CERTIFIED IN WORKERS’ COMPENSATION

Proven Course Catalog & WC Toolbox Give You The Power To Achieve Lower Costs and Better Injured Worker Outcomes

VISIT WORKERS' COMP TRAINING CENTER

Previous Post: « Weeding Out The Truth About Medical Marijuana
Next Post: Easy Way To Avoid Attorney Involvement In Your Work Comp Claims »

Primary Sidebar

FREE DOWNLOAD

Step-by-Process to Master Workers' Comp in 90 Days - FREE Download Click Here Now!

Our Sponsors

Medcor

Injury Triage, Onsite Clinics
 

Hiring and Return to Work Testing
 

Catastrophic Care Management, Complex Care, and Specialty Networks
 

Broadspire

Workers’ Comp 3rd-Party Administrator
 

Ametros

Post-Settlement Administration
 

Medicare Secondary Payer Services

Read Our Award-Winning Blog

Blog Categories

Search Our Archive

Subscribe to Our FREE Newsletter

Footer

Search Our Archive

Search our continually growing archive of over 2500 articles about Workers' Comp issues.

Quiclinks

  • Calculators
  • Terms & Abbreviations
  • Glossary of WC Premium Terms
  • WC Resources
  • Best Practices
  • Industries

RSS Recent Blog Posts

  • Big Employer Mistake In Work Comp is No Employee Rapport
  • 20 Unfair Claim Practices For Your Adjuster To Avoid
  • Use Vocational Coordination When Employees Are Unable To Return to Work
SUBSCRIBE TO OUR FEE NEWSLETTER
Let Us Help You Stomp Down the High Cost of Workers' Comp!
Top of Page ↑
  • Home
  • Training Center
  • Get Started
  • Membership
  • Products
  • Blog
  • About
  • Contact
  • Subscribe
  • Login
Copyright © 2021 Amaxx, LLC. All Rights Reserved. · Privacy Policy / Legal Notice