According to new research conducted by a team from Cardiff University (Wales), half of those British workers surveyed have been ill-treated in the last two years.
The survey reports 4.9 percent of workers were victims of violence while 22.3 percent said they were treated in a disrespectful or rude way. Twenty-seven percent said they felt ignored. The study used data from face-to-face interviews with 3,979 workers, and the data, provided for the Economic and Social Research Council (ESRC), was to be presented at a London conference.(WCxKit)
The report, "Insight into ill-treatment in the workplace: patterns, causes and solutions," was written by academics from Cardiff University's School of Social Sciences and Prof Duncan Lewis at the University of Plymouth Business School. It is based on data from the British Workplace Behaviour Survey, obtained in 2008 from interviews by the market research company TNS Global.
The team also looked in-depth at four large employers, using them as case studies. Workers in the public sector were reported to be "particularly at risk" of rudeness, disrespect, violence and injury. (WCxKit)
The majority of attackers involved in violent incidents were said to be from outside the workplace, with 72% of assailants being customers, clients or members of the public. Workers in health, social work, education, public administration and defense faced the highest risk.
Meantime, staff in the private sector
was more likely to suffer assaults by colleagues, while disabled employees, those with long-term health problems and younger staff are all more likely to experience ill treatment at work, as were lesbian, gay and bisexual workers.The survey found that permanent staff with managerial responsibilities is more likely to experience what was described as "unreasonable treatment" and violence in the workplace.(WCxKit)
The report notes some 7,000,000 to 8,000,000 British workers suffer from "impossible workloads" and "not being listened to". Managers and supervisors were blamed for two-thirds of incidents of unreasonable behavior but could also be victims of the same treatment.
Author Robert Elliott, executive vice president, Amaxx Risk Solutions, Inc. has worked successfully for 20 years with many industries to reduce Workers Compensation costs, including airlines, healthcare, printing/publishing, pharmaceuticals, retail, hospitality and manufacturing. See www.LowerWC.com for more information. Contact: [email protected].
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