Customized Workers Comp Recommendations Timetable Provides Roadmap

After the employer responds to the best practice assessment questions, recommendations are automatically generated in the timetable below which is a road map for improvement. Many employers do not realize there are many things they can do to reduce their workers’ compensation costs — but there are!

1. Start by taking the best practice assessment and getting your recommendations to find out what you are doing wrong. Getting your National WC Management Score is the first step, but don’t stop with the score.

2. Make the discussion as long as possible! You want to discuss as much as possible — what you are doing, what will work, what won’t work, what might work, the nature of your problems, etc. This is the start of a strategy session, so encourage as much participation. Bring in lunch.�

3. Next, assign responsibility for each action item. The recommendations AUTOMATICALLY populate the timetable

4. Add any items from your notes into the Timetable. No doubt, during the discussion that occurred during the assessment, you had a few ideas of what procedures could be changed to communicate with your employees more effectively, understand your TPA procedures more thoroughly, etc.

5. Select a completion date 1-2 weeks away, and make any comments that may apply.

6. If any recommendations don’t apply simply mark that on the timetable. However, make sure the entire group AND YOUR CONSULTANT agree that the recommendation doesn’t apply! Just because YOU don’t think it’s not a good idea to visit the claim office, doesn’t mean it’s not a good idea — sometimes an expert who has been in the field many years sees steps that are a benefit, but may not be recognized as such by an employer.

7. Set up the next meeting. Or, better yet, a weekly meeting — every Wed at 10 AM, for example. Include the Broker Claims VP, TPA AE, and your team. Hold everyone accountable to be at the next meeting (at every meeting) and make sure each participant completes their action items.

8. At the next meeting, next to each completed item, mark it in green as “DONE.”
It’s easy to get started!

Author: Rebecca Shafer, J.D. Rebecca works with every size company as a coach and consultant. She can be reached at 860-553-6604.

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